Breakthrough Support Center
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Providers: Getting Started
Providers: Manage Your Account
- How do I edit my account?
- How do I edit my profile?
- How do I upload a profile picture?
- How do I add or remove disclosure and consent forms for my practice?
- How many therapeutic concerns can I list on my Breakthrough profile?
- Can I provide age-specific information in my Breakthrough profile?
- How do I upload a video?
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Providers: Manage Your Appointments
- How do I schedule a one-on-one or group appointment?
- How do I accept or decline a client initiated appointment request?
- How do I cancel a video counseling session?
- How do I reschedule a video counseling session?
- How do I view my upcoming appointments?
- How do I view my recent or past appointments?
- How will my clients be notified of an appointment request?
Providers: Using the Video Technology
- What technology do I need to conduct a video counseling session?
- How do I prepare ahead of time in order to have a quality video session?
- Are sessions recorded? Why do I see a warning message from Adobe when I'm in a session room?
- How do I improve the sound or video during a session?
- How do I start a video counseling session?
- Where can I find the chat option in my video counseling sessions?
- How can I see the list of participants in my video counseling sessions?
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Providers: Payment & Insurance
- Is there a charge for me to use Breakthrough?
- How do I add or change the PayPal account associated with my Breakthrough account?
- How do I add or remove insurance I accept for video counseling sessions?
- Will I need additional malpractice insurance for my online practice?
- How do I receive payment for video counseling sessions?
- Do clients pay the copay prior to a session?
Providers: Troubleshooting
Clients: Getting Started
Clients: Manage Your Account
Clients: Manage Your Appointments
- How do I schedule a video counseling session?
- How do I reschedule an appointment with a provider?
- How do I cancel an appointment?
- What is a pending appointment?
- How do I view my upcoming appointments with a provider?
- How do I view my recent appointments?
- What does "Online Now" mean on a provider's profile?
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